As franchisees, we are all tolled with dealing with predefined systems and operations. One thing that we do have a lot of control over is who we hire. Employees are the front-line face of my business. Therefore, I make sure that my team is satisfied with work and feels that they are valuable. One new tool that I found that has made employee communication much easier is called Input Ladder. It allows my team to send me feedback, concerns and ideas in a honest and direct manner, because I receive the comments anonymously. Since using it, my team has been more productive, happy and has represented my company in a better manner. I figured that I would spread the word about this cool product. The website is InputLadder.com.

 

5 Responses to How I Improved Employee Satisfaction

  1. Interested says:

    That is awesome. In my business I strive to make every person that comes into contact with it receive some benefit… including, if not most importantly, the contractors and employees. They’re happiness, or really their ownership over the business, is one very important key to success.

    Regarding InputLadder though? I’m not quite sure why you wouldn’t just have an anonymous contact form on your site. It would seem far easier and no cost.

  2. Kat Hak Sung says:

    1. At flea market in Berryessa neighbor booth sells Shaklee pills and cleaning goops. I sell broken porcelain pieces at Berryessa flea market. The porcelain was broken after all the chases with goggle cops on highway 205. Nobody is buying broken porcelain even though it intercepts rays and keeps FBI from changing money in wallet from 10s to 1s. The good purpose of it is not known to all.

    3. The neighbor says to me that I should open a Chinese restaurant. I do this in 2003’s summer, and buy ovens and rent serving displays. I like to deep fry food, and I liked to sell deep fry food. I named the Chinese restaurant “The Krispy Kat” with my own name in the name. As soon as I leave thebusiness of flea market, the FBI follows and keeps my business low. Display place tooks back serving displays. I was sad and down then.

    2. The landlord forgot to evict me I was still there. Then old friend came to town named Meyoung Sar. We did work together on fishing trawlers in Indian Ocean when young.

    3. Sar wants me to not give up on restaurant anymore. He finds apartment building to be tored down for parking for truck parks. There are many good toilets in building. Sar does not want toilets wasted. We gain 15 toilet bowls, clean them with Lysol and use them to serve in buffet line. We then pay a lot of money for Ho-tie red fat man stattu and tape 2 dollars on his bellie. The dollars were not isotopic for bad luck. Restaurant gets new name too. On Friday we open THE HAPPY BOWL with large buffet served in white clean toilet bowls. We painted big smiling stool on sign up on ladder. We think customers will love us because porcelain protects food and protect persons too. Happy clean and safe we had pride.

    4. Consumers in our business place where rare and few. There were many invisible policemen. Remember invisible police never eat on the job. If you open a restaurant and see invisible police standing on the tables remember they will never bring profits. There were a few visible police man always disguised as civilian. We had problem with John Ashcroft of FBI himself coming in to keep an eye on us. Sometimes he was in disguise of very thin black woman age

    22. Sometimes he was in disguise of black women who was age 22 but also thin. Oned day John Ashcroft came into store disguised as middle aged Polish man. I was unhappy that day and I punched him in the jaw and kicked him out. After that, FBI keep customers from coming.

    6. We needed more businesses. Sar was a cook on fishing trawler, and knew beer too. Everyone liked his beer. Sar asked if I had liquor license. I told him yes I was over 21 and in California you are licensed for liquor if you are aged so. I was legal. We decided to sell liquor. We made also another change and removed the pu pu bowl from the row of toilets. No customer ever dished from it.

    7. The restaurant got its third name of 2003. We change HAPPY BOWL sign so it says of the beer take out of the beer in case boxs. GET A CASE OF SARS AT THE HAPPY BOWL. Sar gives his named to the beer after his own name, on the beer boxs and bottles.

    8. FBI total control of neighborhood at this time became, even more. They must if threatened anyone who came near because we got no customers. We got one customer who looked in window and saw as mistake that it was public bathroom with lots of bowls. We caught him after he used one bowl for one bathroom purpose but not as another bathroom purpose which was worse by a lot. He was not customer really. Strange for me, such a big scare didn’t drove sleepy away EM waves. Invisible police sometimes dance on my car hood as I drive. I see less of them when I drive with
    both eyes closed.

    When I sleep I see more. But I only see invisible police sometimes but only when red lights on goggle-rims tell me where they stand. This time he spoke in English. I could feel he was in terror. I see the cops from SF, even the cops I do not see. They harass me for what I know to be true.

    9. Fall came in the months after summer. The landlord came up with us and evicted. I had to to back to Berryessa flea market, with new broken porcelain from bowls and boxs. I tried and sold old porcelain pieces on ebAy but sold them at a lost. But not all. I take 6 toilets to home to protect walls, and candles. The plaster is damaged by police looks from goggles. I also seek to way to make hat out of one toilet and stop voices. When I wear toilet seat around neck it does not protect as much. Sometimes it hurts too. Sometimes they do not let me in stores or on the busses to ride when I wear it.

    11. Nobody can start business and work it unless friendly with Republicans. A good idea will die with FBI. The sad thing is the politicians, manipulated by inside group, dare not say anything against it. I dare not compare it to movie with Eddie Murphie unless maybe you have seen Men in Black with him in it, but the guns are never silver. There are guns, but never silver.

  3. Kat Hak Sung says:

    26. A trap to hurt with isotopic mouse in my warehouse

    One Tuesday in 1993, a customer in Galt Market ordered 100 pieces of a figurine item. He used to charge a high profit margin in his retail business, so his sales was slower than others. In his purchasing order, it used to be one or two pieces for each item, six utmost. One hundred pieces was quite unusual. Anyway, it was a big order, I was happy.

    On Monday, I went to the storage to pick up his porcelain order. The storage area was calm. Usually when I went there, two men would come, too, to the right hand room next to me. They left when I left. This day, they didn’t show. Instead, a black man came to the left hand room which used to be locked. He quickly opened the door, went in, then rushed out to his car and speeded away. What impressed me was his panic stricken face. It looked like there was a monster inside the room. The scene of two black girls in Supreme Court flashed into my mind. (See story of ’18. Portable microwave shooting instrument’) Black people were used to do the most dangerous mission. I realized there was a trap set inside. The big order was designed to lure me in. I left the storage house right away. My suspicion was true. Suddenly I saw two big eyes going back and forth in my storage space. It was a mouse, running circle around me. And the mouse was glowing in the dark (I forgot to turn on the light). I immediately remember Walt Disney, who was a federal agent, also died for drawing his mouse with isotopic ink in his attempt to kill me, Kat Hak Sung (read my other story #83 Spy Country). I was horrible because I suddenly realize, my glowing mouse must be radioactive isotopic mouse, just like the isotopic money that hurted my health. I quit my warehouse immediately, and never return until today.

    Next day, when I told my customer I didn’t bring his ordered porcelain figurine to him, he was unhappy. He kept complain until I couldn’t help to tell him the whole story. I told him I thought there iis a strong radioactive field waiting for me in storage room and my life was threatened. He was shocked apparently. Then said he was sorry to hear that and didn’t expect there was such a development.

    Next Tuesday, when I met him, he talked about this again. He said law enforcement agent might use something to trace and it would not harm health and people even could eat it as a tracer in medical study. Obviously this was what law enforcement agent told him to cover their plot. And this was the first time I learnt the English word ‘tracer’.

    I had several such events that year, and it at last led me quit the Flea market career. How could I do business while I could not enter my own warehouse.

  4. Kat Hak Sung says:

    111. It is no Eddie Murphie in the U.S.A.

    I sometimes hide in my trailer filled with porcelain. It will stay fills unless they let me in at Galt to sell figurines again. Porcelain blocks the tronic particals that beam from police goggles. Porcelain sells better at not at Galt tan at Galt than at Galt, but when you are at other flea market have more of corrupt police and their microwave and goggles and water turn off. I do not have an apartment at Galt.

    From November 1990 to May 1990, I live with head in porcelain toilet to protect my brain from tronic beams and bombardment by microwave particles. Mrs. Chen never thought to think. On three times that year, they shut off my water. I see one white man and two white men near my door, men with tools like plumber. I think they are shutting off my water to make me get rid of porcelain toilet. In prison all toilets are made of tin and no protection from police gaurds and EM sleep waves and tronic goggles from FBI.

    The sudden lit of tail lamp was so bright red, like in my hands’ reach. I made an emergency braking. The cargo in my van rushed forward with inertia, bang hit the front window glass . I could hear the crack sound of porcelain. Breaking porcelain makes them happy. Luckily I didn’t hit the trailer. It was only inches away. My body was wet all over by sweat. Strange for me, such a big scare didn’t drove sleepy away EM waves. I fell into drowse again and slept driving thruugh nevada until there was another emergency brake to wake me.

    I found the truck driving at only 30 miles per hour. Sometime later, when I opened my lid, I found the truck sped away on a busy highway where he could not drive at 30 miles any more. It was in 1992. One Tuesday morning on my way to Galt from Berryessa. On highway 205, a strong sleep desire fell on me. It was a straight highway where tronic beams can shoot straight down road for many miles, so I tried to drive with eyes closed a little while because I do my best night driving when I sleep. With eye closed, you do not see undercover police agents standing in road ditch. But once eye closed, it’s hard to open my lids again like there is duct ape on my eye. I had to fight against drowsiness with extraordinary effort.

    Then I turned on to highway 120. It was a narrow road with only one lane each way. In dim, I suddenly found there was a dark shadow before me. it was a big truck with a trailer leapt into the road. In the front was white police man with silver goggles with red lights, and trailer said plumping company. It stopped on road and started to move when I approached.

    I came to America to realize my dream. But America is not like movie “coming to america” with Eddie Murphie, where poor immagrant can get off boat and work hard and become a prince. Now I think of moving to work logging oil in the Amasonas near Manuas full of piranas. America is more like “Silkwood starring Sharon Stone. There is no “due process” or nonextortion with police goggle know you.

  5. Sanoy says:

    This is a good idea. I am use to with this because my university used almost the same thing to know satisfaction level and problems of students. In university we called it as SF form (Student feedback form). No doubt if you got real feed back from your subordinates or from anyone who is under your orders and perform operations to solve problems which they are facing then surely success will be in your hands. Sam like this, in a franchise you have very week control over other matters except selecting your team. In that case you should try your best to handle them in a proper and cool way so that they can perform well and in response you earn well.

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